UMKC Instructional Technology

☎ (816) 235-6700


Support Solutions

Getting Started – Instructors

Establish a Pro Zoom Account

You will need a Zoom Pro account to use in teaching. Follow the steps below to activate your account and get ready.

  1. Submit a UMKC Zoom Pro Account Request form online. Contact if you did not receive a response after 2 work days.
  2. Download the Zoom desktop client on your computer. The desktop client allows you to manage meetings without logging into the UMKC Zoom website.
  3. After your account has been created, sign into with your UMKC username and password.
    IMPORTANT: Go to My Profile, click Edit in the Kaltura User Id field, and type in your UMKC username, then save change.
    Recordings in your Zoom account will be deleted after 90 days. This step allows Zoom recordings to be automatically uploaded to Kaltura as an MP4 copy. Videos in Kaltura will not be automatically purged.
    zoom meeting settings

Watch the Getting Started Videos

Visit the web page below to watch training videos including how to join or schedule a meeting, and the host controls.

Comprehensive Instructions

Zoom has a helpful website with how-to articles and troubleshooting tips.

Contact Support

Mon-Fri: or 816-235-6700

24/7 support: 888-799-9666

Support Contacts

24/7 LMS Support
☎ 816.235.6700
ITS Website

UMKC IS Call Center
☎ 816.235.2000
IS Call Center Website

UMKC Online Instructional Design
Contact Form