UMKC Instructional Technology

☎ (816) 235-6700


Support Solutions

Image result for zoom logo

Zoom is a web-conferencing software that allows users to schedule and attend online meetings with computers or mobile devices. You can share audio, video, desktop and more with other participants.

There are two types of accounts available. All UMKC employees can have a basic account free of charge. Pro accounts are available for instructors teaching with Zoom for free. Non-teaching account requests are accepted as well, but an anual fee may apply in the future.



Host up to 100 participants (soft limit) All Basic features +
40 minutes limit on group meetings Unlimited time for any meeting
Unlimited time for 1 to 1 meetings Unlimited number of meetings
Unlimited number of meetings Local recordings and 1GB cloud recording
Local recordings to computer only
Teleconference (toll number)

Activating a Zoom Account

1.To activate your Basic account and start using Zoom immediately, go to, click Sign In, and enter your UMKC username and password. You will be able to start using Zoom as a basic user immidately.

NOTE: If you use Zoom to teach, request for a Pro account as shown in step

2. To request for a Pro account for teaching, complete the UMKC Zoom Pro Account Request form. You will receive a notification within 2 work days.

Using Zoom

Watch the Getting Started Videos

Download the Zoom desktop client

How to schedule meetings

How to host a meeting

How to create and share recordings

Find more instructions and tips in the Zoom Help Center

Zoom Keyboard Shortcuts (Windows)

Zoom Keyboard Shortcuts (Mac)

Using Zoom in Canvas Courses

Zoom is the recommended web-conferencing tool for UMKC Canvas courses.

Zoom for Instructors

Zoom for Students


Contact Support

Mon-Fri: or 816-235-6700

24/7 support: 888-799-9666


Support Contacts

24/7 LMS Support
☎ 816.235.6700
ITS Website

UMKC IS Call Center
☎ 816.235.2000
IS Call Center Website

UMKC Online Instructional Design
Contact Form