Student Support

Before You Start Classes

Take our online readiness survey to find out if you're well-prepared for learning online.


UMKC Online Orientation

This orientation site is an overview of the resources and services provided to you as an online student. You’ll learn how to access UMKC’s digital campus, connect with advising, sign up for classes, check your email and contact the full range of student services. Attend virtual orientation.


NetTutor is a free tutoring service that offers different ways to get help online in subjects, such as:

  • Biology
  • Chemistry
  • Calculus
  • Physics
  • Statistics
  • Writing
  • Spanish
  • Nursing
  • And more

How to use NetTutor

Go to NetTutor

Technical Requirements

For best results, use a modern browser, such as Google Chrome, Apple Safari, Microsoft Edge or Mozilla Firefox, and make sure to enable pop-ups.


There are three ways to get help if you're having trouble:

  • Submit a help inquiry through NetTutor's online form.
  • Email NetTutor customer service, listing the University of Missouri-Kansas City as the institution, and including your name and UMKC SSO. Be as specific as possible about the issue you're experiencing.
  • Call NetTutor customer service at 813-674-0600 (ext. 204) Monday-Friday, 8 a.m. to 4:30 p.m. CST.

Supplemental Instruction

Supplemental Instruction (SI), created at the University of Missouri-Kansas City, is a non-remedial approach to learning that supports students toward academic success by integrating what to learn with how to learn. SI consists of regularly scheduled, voluntary, out-of-class group study sessions driven by students needs. Sessions are facilitated by trained peer leaders who utilize collaborative activities to ensure peer-to-peer interaction in small groups. SI is implemented in high-risk courses in consultation with academic staff and is supported and evaluated by a trained supervisor.

Supplemental instruction

Applied Language Institute

The Applied Language Institute (ALI) is the English-for-Speakers-of-Other-Languages (ESOL) program for the University of Missouri-Kansas City (UMKC). Whether studies are for personal, academic or professional purposes, classes are designed for success in English fluency and for your cultural enrichment.

Applied Language Institute

Student Success Center

A collaboration between students and the university, the Student Success Center is specially designed to promote academic success. The offices located in the Student Success Center work together seamlessly to provide students with the support they need to develop, grow and graduate. The center plays a key role in enhancing the student experience at UMKC.

Atterbury Student Success Center


Access online resources available at the main Miller Nichols library, branch libraries, databases, e-journals and more.

Academic Support and Mentoring

UMKC Academic Support and Mentoring provides students with access to coaching, mentoring and tutoring. Learn more about the services offered.

Support and Mentoring services

The Writing Studio

The UMKC Writing Studio provides expert, individualized assistance with a variety of writing assignments. One-on-one peer consultation is provided free of charge to undergraduate and graduate students on-campus or online. There are additional writing resources available to graduate students through the School of Graduate Studies and UMKC Libraries.

Writing Studio

UMKC Tutoring

UMKC Tutoring is dedicated to providing individual tutoring for students at UMKC. Trained, part-time student tutors offer free assistance to all UMKC students. Students may work individually or in small groups with tutors. One-on-one appointments are available, or students may see tutors on a walk-in basis.

UMKC Tutoring

Accessibility Services

If you need academic accommodations like alternative course formats, interpreters or note-takers, reach out to Accessibility Services, which is part of Roo Wellness

Accessibility Services

Health and wellness

UMKC provides a variety of health-related services and information, including general health services and counseling. Learn more about the services we provide.

Student health

Financial Wellness Center

UMKC's Financial Wellness Center helps you plan your personal finances and create money goals. Take advantage of free, one-on-one financial coaching, workshops and digital resources. You can find advice and tips for paying for college, FAFSA, budgeting and managing credit and debt.

Financial Wellness

Academic honesty

Before submitting an assignment, it's a good idea to become familiar with the university's academic honesty policy. Whenever you aren't sure how to handle something, such as citing a source you found at the library or figuring out what is and isn't plagiarism, ask your course instructor.

Academic integrity resources


The Family Educational Rights and Privacy Act of 1974 (Buckley Amendment) prohibits access to, or release of, educational records or personally identifiable information contained in such records (other than directory information) without the written consent of the student. Read the full explanation and regulatory exceptions.

FERPA for students

Your next steps

When you earn a degree online from UMKC, your diploma says University of Missouri-Kansas City. We want you to make the most out of graduating as a Roo. Access our Career Services to get advice and search for jobs and internships, or learn more about commencement.

Career Services


Looking for more resources?

Try UMKC Central, which is your one-stop resource for Admissions, Financial Aid and Scholarships, Cashiers, and Registration and Records services. If you can't find what you're looking for, this is a great place to start.

UMKC Central

Student complaint resolution

Students enrolled in distance education courses who have a complaint about a course or experience should follow the complaint policy for their respective home institution. Learn about the student complaint resolution process.

Student complaint process