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Consumer Protection Information

Students enrolled in UMKC distance education courses who have a complaint about a course or experience should follow the UMKC Student Complaint Policy. Allegations of criminal offenses or alleged violations of a State’s general-purpose laws may be made directly to the relevant State agencies.

If a student living in a state that is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) is not satisfied with the outcome of the institutional process for handling complaints, the complaint (except for complaints about grades or student conduct violations) may be appealed, within two years of the incident, to the Missouri SARA Portal Entity: the Missouri Department of Higher Education & Workforce Development. Please review the NC-SARA Complaint Process.

Missouri NC-SARA Portal Agency Contact:

Leroy Wade
Assistant Commissioner
Missouri Department of Higher Education & Workforce Development
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469


Licensure and Certification Disclosures

The Department of Education’s Federal Regulations 34 CFR 668.43 (a)(5)(v) mandate that each institution inform students of whether their program curriculum, both distance education programs and face-to-face programs, meets the state requirements for each program that leads to licensure or certification.

Licensing Board Contact Information

If you live outside Missouri and are considering enrolling in an online program that leads to a professional license or certification, we highly recommended that you contact the appropriate state licensing agency in your state or the state where you intend to work to seek the most up-to-date information about state licensure requirements before beginning the program. The University of Missouri-Kansas City makes every effort to ensure licensure information is current; however, licensure regulations are frequently revised.

For licensing board contact information, licensure requirements and program approval status in the state of Kentucky, please see below.

Kentucky Board of Licensed Professional Counselors

500 Mero Street, 2SC32

Frankfort, KY 40601

(502) 782-8803


Kentucky Board of Nursing

312 Whittington Pky, Suite 300

Louisville, KY 40222

(502) 429-3300


Kentucky Board of Examiners of Psychology

500 Mero Street, 2SC32

Frankfort, KY 40601

(502) 782-8812


Kentucky Board of Social Work

125 Holmes Street, Suite 310

Frankfort, KY 40601

(502) 564-2350


Kentucky Department of Education

300 Sower Blvd

Frankfort, KY 40601

(502) 564-5789